At phmasaya, we believe that gambling should always be an enjoyable form of entertainment — not a source of financial stress or personal harm. This page outlines everything phmasaya does to protect Filipino players and the tools available to help you stay in control.
Six built-in tools — available right inside your phmasaya account — to help you keep gaming fun and in control
Set a maximum deposit amount for any period — daily, weekly, or monthly. Once your limit is reached, phmasaya will block further deposits until the period resets. Limit reductions take effect immediately. Increases require a 7-day cooling-off period before taking effect, giving you time to reconsider.
Set a maximum session duration — from 30 minutes to 8 hours. When your session limit is reached, phmasaya will display a notification and end the session. You can also enable reality-check reminders at regular intervals to keep you aware of how long you have been playing.
Cap the total amount you are willing to lose in a given period. phmasaya will prevent further real-money play once your loss limit is reached. This is one of the most effective tools for preventing chasing losses — a behaviour pattern strongly associated with problem gambling.
Take a structured break from phmasaya without permanently closing your account. You can set a cooling-off period of 1 day, 1 week, 2 weeks, or 1 month. During a cooling-off period, your account is locked for real-money play and you will not receive any promotional communications from phmasaya.
Request a temporary or permanent self-exclusion from the phmasaya Platform. Temporary exclusions are available for 6 months, 1 year, or 2 years. Permanent exclusions close your account indefinitely. Self-exclusion prevents login, deposits, and all promotional contact. All self-exclusion requests are processed within 24 hours.
If you are concerned that someone else may be accessing your account — a family member, housemate, or another individual — you can request an immediate account security lock via phmasaya support. Your account will be frozen for a security review until you complete re-verification. Contact our 24/7 live chat to activate this instantly.
Requesting self-exclusion at phmasaya is straightforward and can be done at any time — 24 hours a day, 7 days a week. You do not need to give a reason, and our support team will never try to talk you out of a self-exclusion request. Your welfare comes first, always.
Open the live chat on the phmasaya Platform or send an email to [email protected] with the subject "Self-Exclusion Request." Our Filipino support agents are available around the clock.
Provide your registered mobile number and full name to confirm the request is being made by the account holder. This step prevents anyone else from triggering a self-exclusion on your account without your knowledge.
Select temporary (6 months, 1 year, or 2 years) or permanent exclusion. You can also select a cooling-off period if you want a shorter break first. Our agent will explain the difference clearly.
phmasaya will process your self-exclusion request and lock your account within 24 hours of receipt. You will receive a confirmation via your registered mobile number. During any temporary exclusion, your account balance is preserved and accessible upon the exclusion period ending.
All phmasaya promotional communications — SMS, email, push notifications — are halted immediately upon self-exclusion activation. phmasaya will not contact you with any gaming-related promotions for the duration of your exclusion.
Healthy gambling looks and feels very different from problem gambling. Understanding the difference is the first step to staying on the right side of it.
If you recognise two or more warning signs in your own behaviour, we encourage you to use phmasaya's self-exclusion or cooling-off tools immediately, and to reach out to a professional support organisation. You are not alone — problem gambling is recognised as a health condition in the Philippines, and help is available.
Reflect honestly on these questions. This is not a clinical tool — but if you answer "Yes" to several of them, it may be worth talking to someone.
As a PAGCOR-licensed platform, phmasaya is bound by specific responsible gaming obligations. But beyond compliance, these are commitments we genuinely believe in — because protecting Filipino players is the right thing to do.
The Philippine Amusement and Gaming Corporation (PAGCOR) is the government body that licenses and regulates all legal gambling activity in the Philippines, including the phmasaya Platform. PAGCOR has its own comprehensive responsible gaming program that all licensed operators, including phmasaya, are required to implement and support.
PAGCOR's responsible gaming framework covers underage gambling prevention, problem gambling identification and intervention, operator training standards, and a national self-exclusion registry. Players who self-exclude through the PAGCOR registry are excluded from all PAGCOR-licensed venues and platforms in the Philippines — not just phmasaya.
Keep these in mind every time you log into phmasaya — masaya lang tayo, as long as we play smart
Gambling is at its best when it is fun, relaxed, and within your means. phmasaya provides the tools, the support, and the transparency to make sure your experience stays that way. If you are ready to play — play smart, play happy, play at phmasaya.
PAGCOR Licensed · 21+ Only · Deposit Limits Available · Self-Exclusion Available · 24/7 Filipino Support